|
|
Exchange Or Refunds
Returns and Exchanges?
All regular or sale merchandise can be exchanged for merchandise of equal or greater value only. Shipping costs are non refundable unless otherwise specified. If you need to return or exchange an item, please follow these instructions:
Request a return authorization number by clicking here and filling in the form.
You will receive your return authorization number via email within 48-72 hours of your request.
It is important to remember that returns must be made within 14 days from the date of receipt.
Make sure your name, address and return authorization number are stated clearly on the return address portion of the package.
If you ship from a mailing center, they typically use their address, so be sure to request that your address be featured.
Address the securely wrapped, prepaid, insured package to:
RJC WEB MEDIA GROUP INC.
C/O Jam Warehouse
13605 Cimarron Avenue
Gardena, Ca. 90249
Ra#_________________
Please enclose a note with your email address plus any further instructions you want us to have, your credit card number and expiration date.
You will receive an email in return with your refund receipt.
Enclose the credit card number and expiration date of the card used to purchase the item. Merchandise must be in new condition with the price tag attached and accompanied by the original receipt. Reduced merchandise, lingerie, swimwear, beauty products, jewelry and hats are final sale.
If your merchandise is damaged or defective, we will gladly reimburse your shipping charges.
When will a refund appear on my bill?
We will refund your account within 48-72 hours upon receiving your return.
Garment Sizes
Can you help me choose the right size?
We make every effort to standardize our sizes. However, many
items have unique features which we can discuss with you via e-mail at customerservice@romeoandjulietcouture.com.
Also you can view our most complete sizing chart.
|
|
|
