Following are the terms and conditions of transactions on romeoandjulietcouture.com.
Any other questions can be directed to Contact Us.
Ordering Information
How do I place an order?
Click on the "add to your shopping cart" for each item you want to purchase. Click on "review shopping cart" to confirm your purchase. When you are ready to complete your transaction, click on "checkout."
Methods of payment
You may use the following methods of payment:
- Visa
- Mastercard
- Discover - American Express.
Do I pay tax?
RJC WEB Media is located in the State of California. If you live in the State of California, we are required to charge you your local tax on your purchases.
How will I know that my transaction has been accepted?
We will e-mail you a confirmation with total amount of charge.
I have a question about a product. Who can I contact?
Please e-mail us at customerservice@romeoandjulietcouture.com your question.
When is my credit card charged?
When your order is processed.
Credit Card Security
All information sent over the internet is encrypted to assure privacy via SSL Certificate.
Customer service
Please email us any inquiries at customerservice@romeoandjulietcouture.com or
use the form bellow. We will respond within 48 - 72 hours (Monday thru Friday
10am-6pm EST).
Please include your name, phone number and email address and your order number (4 digits number) if any.
Can I check on the status of my order?
We will inform you via e-mail when your purchase is mailed. You may contact us at customerservice@romeoandjulietcouture.com for an accurate update. We will respond the same day.
Shipping information
Most items ship out from the wear-house within 2-3 business days after the order was processed.
UPS Ground Up to 5 business days
- UPS 2 day air 2-3 business days
Ground Shipping
Shipping prices are based on weight, location and speed as determined by ups.com
International Shipping
Romeoandjulietcouture.com does ship anywhere in the world via United Parcel Service.
Simply type in your postal code and the name of your country and the website
will automatically provide the charge you will incur for international
shipping.
Rush Shipping
We will gladly expedite shipping. UPS offers 2nd day and overnight shipping. The cost is automatically configured when you make your selection. Please take into consideration that it takes a day to get your shipment to our shipping facility. Also, weekends, UPS does not pick up.
Gift Wrapping
There is no additional charge for wrapping of gifts. Request wrapping in the
appropriate section of the order form.
Gift cards
Gift cards can be enclosed with any gift. Please stipulate the verbiage in the appropriate section of the order form.
Returns and Exchanges
All regular or sale merchandise can be exchanged for merchandise of equal or greater value only. Shipping costs are non refundable unless otherwise specified. If you need to return or exchange an item, please follow these instructions:
Request a return authorization number by
clicking here and filling in the form.
You will receive your return authorization number via email within 48-72 hours of your request.
It is important to remember that returns must be made within 14 days from the date of receipt.
Make sure your name, address and return authorization number are stated clearly on the return address portion of the package.
If you ship from a mailing center, they typically use their address, so be sure to request that your address be featured.
Address the securely wrapped, prepaid, insured package to:
RJC WEB MEDIA GROUP INC.
C/O Jam Warehouse
13605 Cimarron Avenue
Gardena, Ca. 90249
Ra#_________________
Please enclose a note with your email address plus any further instructions you want us to have, your credit card number and expiration date.
You will receive an email in return with your refund receipt.
Enclose the credit card number and expiration date of the card used to purchase the item.
Merchandise must be in new condition with the price tag attached and accompanied
by the original receipt. Reduced merchandise, lingerie, swimwear, beauty products,
jewelry and hats are final sale. If your merchandise is damaged or defective, we will gladly reimburse your shipping charges.
When will a refund appear on my bill?
We will refund your account within 48-72 hours upon receiving your return.
Garment Sizes
Can you help me choose the right size?
We make every effort to standardize our sizes. However, many
items have unique features which we can discuss with you via e-mail at customerservice@romeoandjulietcouture.com.
Also you can view our most complete sizing chart.
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